FAQ WSTOOL SENDER

The messages appear to be not sent, or only a part is sent, Why?
Please do following checks:
1. Make sure your internet connection is not too slow.  Make sure both your mobile phone and computer have a fast internet connection (at least 5MBPS).
2. Go in Setting and increase “Delay” between messages (5-6 seconds)
3. Delete all old chats in WhatsApp app in your phone so that WhatsApp Web can load faster. Also clear cache from Whatsapp app in you phone.
4. After clicking on SEND button, choose the option “send as new fresh session” (if you are using saved account, delete and recreate them again before sending)
5. During the sending don’t minimize the Chrome window of Whatsapp Web. It must always be open in full screen.
6. Try to send message by selecting or by deselecting the option “Fast Mode”
7. Be sure you enter the message manually (in the message box): do not copy and paste it from other files
8. If you are sending a message with attachment, be sure that the attachment is not larger than 15MB
9. Before sending message to all your contacts, do a test with your phone numbers and if it is OK then start your bulk sending.
10. Be sure you added country code before numbers (e.g. +55 for Brazil, +91 for India, etc) and do not put “00” in the prefix
11. If you have an ADBLOCK extension installed in Chrome, please remove it.
12. Be sure you have last version of software, go in DOWNLOAD page to download last version

The message is not sent. I see only one grey tick. Why?
Be sure you added the country code before number and also note that:
1. For Brasil you need to remove the 9 in front of the numbers. Example (5571988623719 become 557188623719)
2. All phone numbers in Argentina (country code “54”) should have a “9” between the country code and area code. The prefix “15” must be removed so the final number will have 13 digits total: +54 9 XXX XXX XXXX
3. Phone numbers in Mexico (country code “52”) need to have “1” after “+52”, even if they’re Nextel numbers.
4. Do not put “00” in the prefix

The message or the file attachment is not sent. Why?
Be sure you added country code before numbers and try to type the message manually in the message box, do not copy and paste the message from other files.
About attachments be sure that the size is less than 15MB. If you want to send file greather than 15MB you have to disable the “fast mode” option.
If you have an ADBLOCK extension installed in Chrome, please remove it.

The app is sending text to same number over & over again. How to fix?
Maybe there is some special characters in the message. Try to go in settings of program and set “Text Inject” in sending mode.

When I click “Send” button I have a message error “an item with the same key has already been added” (elemento con la misma clave). How to fix?
To fix, Close the program, Then Open the program, go in Accounts and delete the accounts with same “name”. If problem persists, delete all saved accounts.

How to fix error “Chrome binary could not be found…”
Uninstall Google Chrome and then reinstall latest version of Google Chrome. Be also sure that Chrome is installed in this folder: C:\Program Files\Google\Chrome\Application

I purchased a license. I have activated the program on my computer. If I change PC in the future, can I still use the same license?
The license is for 1 PC only. If you change PCs, we allow you to activate the program on the new PC using the same license. But if you make more than 2 activations (even if not simultaneous), the license is automatically disabled and you have to purchase a new license to continue using the program. We can’t reset the license.

I’m trying to activate the program but it opens a pop-up with “Invalid registration code OR license already activated on 2 PC.”. What can I do?
Pleae be sure you are entering the correct email and reg. code (remove all blank spaces). Disable also your antivirus and check again. If error persists it means that you already activated the program on 2 PC and you have to purchase a new license.

Why Google Chrome give me error “Incorrect phone number” or “Phone number shared via url is invalid” after scan QR-code?
For incorrect phone number please wait it will skip it or ensure that the first number on your bulk is a right number. Be sure you added the country code before numbers

It’s sending each line as a separate message.. How can I send eentire message as one message with Line breaks?
From Advanced settings try to set “text inject” sending type.

I click Send button, it opens Whatsapp Web but it doesn’t start sending messages, why?
Please be sure you have last version of software, go in DOWNLOAD page to download last version

I don’t see the QR code in Google Chrome
Try to:
-delete cookies in Chrome
-disable your proxy and antivirus
-In Chrome go in Settings > Advanced and disable Hardware acceleration

WhatsApp Web does not open after that the QR code is scanned. Why?
Try doing some chat cleaning in the WhatsApp app. If there are too many chats, WhatsApp Web may not be able to load in the browser.

I have problems to import csv file with names and numbers, how can I solve it?
Be sure to import csv with the “;” separator, with names in 1st field and numbers in the 2nd field.

How to import Gmail CSV Contacts to WsTool?
Here is the link of a detailed video tutorial that shows you how to import Gmail Contacts to WsTool:

I am trying to import contact numbers from an excel sheet but I am getting error saying “object not set to an instance of an object”.
Check your excel file. Maybe you have blank rows or the name or phone number is missing in some row. All rows of excel must be filled in.

I receive Error “Bulk has been Stopped”… how fix it?

The cause of the problem is that the app cannot connect to chrome so please do the following:
1) Re-boot the PC
2) Right click on the icon app and select “Run as Administrator”
3) Uninstall and reinstall Google Chrome and then set Chrome as Default Browser
4) Disble any adblocker in Chrome (if you have it)
5) If the problem still exist, uninstall and reinstall Chrome
6) Be sure Chrome is installed in this folder of your PC –> C:\Program Files\Google\Chrome\Application

I receive Error “Invalid number or blocked Number”… how fix it?
Be sure you are adding country code before numbers. Then restart Chrome and restart the program

It gives error after installing: Problem Event Name: CLR20r3
You have to install the .NET Framework 4.6 in your PC:  https://dotnet.microsoft.com/download/thank-you/net46

The customization /personalization of message doesn’t work, why?
Try to put in the message the tag [[fullname]]. Also try to disable the “fast mode” option.

I got the error “Phone number shared via url is invalid”
It means that the recipient’s number has no Whatsapp or it is inexistent or it has not the Country prefix ( +91 for India, +1 for USA..)

My Whatsapp number got banned, why this happened? how to avoid this?
IMPORTANT NOTE: WSTool allows you to easy communicate with recipients that expect receive your messages (Eg. clients , students , patients , etc..), and it’s NOT A SPAM TOOL. We are not responsible if you got banned.

Below some tips to reduce the risk of being banned:
1. We suggest to not use your main personal account  (you can use a new account number)
2- Just try to use your new account for few days sending and receiving and after sending bulk from it
3. Send account number (that you want use it to send bulk) as vcard from your personal account with friends and family ask them to save it and to message you on it
4- When you start send bulk from new account start with small bulks
5- Try to write message in a way that recipient do not report it as spam (this is the most critical issue with new accounts)
6- Try to use Multi Message and/or Spintax options on the application, which allow you to write same message in different way
7- Use anti block module application in setting (add your numbers and your friends number that you usually chat with them and set initiate dialog with them after x amount of messages)
8. Give your account more credibility by joining groups
9. Send messages only to opt-in users
Why a lot of messages fail to send?
If you find a high percentage of unsent (or failed) messages, go to Settings and set the sending speed to “Low” and not to “Fast”
What is the difference between the FREE and the PRO versions?
In the FREE version you can add your contacts individually (mass importing from csv is disabled). In the FREE version also the features of “filtering whatsapp numbers” and “multi-accounts” are disabled.
In the PRO version you can import your contacts numbers from csv files and also by copying and pasting. In the PRO version you can also use the filtering options and add multiple accounts.
What is the difference between WSTOOL and the WHATBOT?

  1.  WSTool and WhatBot are two complementary programs with similar but also different features.
  2. WhatBot is has an auto responder feature
  3. Whatbot can also be used to send mass messages but does not have the Multi-Account function which is present in WSTool.
  4. If you need to send messages to all your groups and contacts you could use Whatbot Plus.
  5. But if you have to send messages even to people not saved in your address book and with whom you have never had conversations, it is advisable to use WSTool and the multi-account function to reduce the risk of bans.